Shipping and Handling -RE: FREE SHIPPING ITEMS
FREE SHIPPING ITEMS
For customers that have chosen our FREE SHIPPING (Without Tracking) option, please bear in mind that we will only provide you with our Proof of Shipping. the fact that it has actually left the warehouse and is in transit!
Simply You will NOT be able to track your "order’s whereabouts" on the FREE plan after that, while we acknowledge of course that the risk of the product not arriving your doorstep is there. But keep in mind, that’s the whole point of FREE SHIPPING to save money by not using unnecessary resources within the delivery system!
So If after 60 days, you still haven't received your order, we will escalate the matter to our 2nd level Support Team and refund your money, no questions asked. Ok That is fair OK, so we take all the risk of it not getting to you!
Where your order is over $95, we HIGHLY RECOMMEND you choose our "STANDARD SHIPPING (With Tracking)" option, so that You will be able to track your order at all times, (on your smartphone to if you like) until it arrives your doorstep.
All Other Shipping and Handling ITEMS
SHIPPING METHODS & DELIVERY TIME
FREE Shipping / no tracking number
calculated at checkout
Choice of Couriers!
We processes orders between Monday and Friday. Orders will be processed within 2 business days of ordering and shipped the next day after the processing day.
* Please note that we don't ship on weekends, so count that into your expected delivery times!
*Please note that these are estimated delivery times only, therefore Drops Of Jupiter cannot guarantee delivery dates, because it is out of our control!
Please ensure all delivery information is correct. Add extra information to be safe if you have had troubles with the delivery system in the past!
If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order.
Delays may also occur as a result of customs/borders clearances/validations, where this is necessary!
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. Yeah we don’t like that either!
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
INTERNATIONAL SHIPPING RESTRICTION
Currently we do not ship to the following countries:
- Faroe Islands
- Cayman Islands
- US Virgin Islands
- Northern Mariana Islands
- British Virgin Islands
- Turks and Caicos Islands
- Solomon Islands
- Falkland Islands
- Marshall Islands
- Bouvet Islands
- Christmas Islands
- Cocos (Keeling) Islands
- Cook Islands
- Heard Island and McDonald Islands
- Norfolk Island
- Sint Maarten
- South Georgia and the South Sandwich Islands
- United Arab Emirates
- Canary Islands
- Saudi Arabia
- South Africa
A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment.
For customers who select economy shipping, to track the order,
you can visit Trackingmore or directly at the courier's website:
- SF Express
- Go ahead and google it! http://google.com
TAXES & DUTIES
Import taxes, duties and related customs fees may be charged
once the parcel arrives at the destination country.
NOTE: These charges are determined by the customs officers of each specific destination.
Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us here, simply because we could have never even know about what they want at Customs, they seem to be a mystery unto themselves!
For further details of charges, please contact your local customs office.
CUSTOMS & REGULATIONS
You are responsible for checking your local postal regulations for "RESTRICTED ITEMS",
as we cannot be held liable for any items that are not accepted into your specific country!
FOREIGN TRANSACTION FEES
If you credit card account is in a currency other than US Dollars, you may be charged at a different exchange rate than what is quoted on our website.
You may also be subject to a foreign currency transaction fee. These fees are determined by your bank's pricing and transaction fee policies. We are not responsible for the exchange rate of any charges your bank or issuing credit card company may charge you.
For further details of foreign transaction fees, please contact your bank.
Our store prices are shown in your local currency as best as we can manage so you get an idea, yet they are displayed in USD $ when you checkout.
All transactions will be handled in USD through Paypal or Stripe at the checkout page.